EMS Subscription Program




Click here to renew or subscribe 

     City of Murrieta Fire Department
41825 Juniper Street· Murrieta, CA 92562


Murrieta Fire Department EMS Subscription Program

The City of Murrieta Fire Department (MFD) has implemented a program modeled after other California cities that would help offset the costs in providing emergency medical service in order to allow the same level of service that Murrieta residents are accustomed. Your subscription helps firefighters and paramedics respond as quickly as possible, and save lives using state-of-the-art medical equipment The MFD EMS Subscription Program is an annual voluntary subscription fee designed to protect Murrieta residents and businesses from out-of-pocket expenses related to emergency care provided by the Murrieta Fire Department. The annual $48.00 EMS subscription program covers the subscriber each calendar year from January through December. Subscriptions are renewed each January. For subscribers that are 65+ and/or under Medicare, the annual calender year subscription is $24.00.  The Murrieta Fire Department partnered with Fire Recovery USA to manage the subscription accounts for this EMS Subscription Program. Subsequently, your subscription notices, EMS response call invoices, insurance medical billing, and other information regarding the Fire Department's EMS Subscription Program will include Fire Recovery's name, address, and contact information.  

The Murrieta Fire Department EMS Subscription Program is a cost recovery program that charges $350 per response, per person for each medical aid response that is performed by Murrieta Fire Department. As an alternative to paying this charge, the MFD EMS Subscription Program allows residents and business owners the option of paying a small annual fee rather than being charged the $350 response fee for each emergency medical response. The Subscription Program assures residents and businesses that the same high level of service will be provided without additional out-of-pocket cost if you should have the misfortune of a medical emergency.  The MFD EMS Subscription Program subscription covers a patient from paying the $350 response fee for medical services rendered. It does not pay for transportation in an ambulance or other care given by an ambulance company.

For a residential subscription, the Program covers response and medical care provided by Murrieta Fire Department for all who permanently reside in the home. This extends to a subscriber that needs medical emergency service while away from the home, but still within Murrieta. The cost of this subscription is $48 per year (equivalent to $4 per month) per home or per unit for multi-family dwellings. 

For businesses, the Program covers response and medical care for all employees. The cost of this annual subscription depends on the size of the business measured by the number of employees as followed:

·         Businesses with 1 to 10 employees: $75

·         Businesses with 11 to 25 employees: $125

·         Businesses with 26 to 75 employees: $200

·         Businesses with 76+ employees: $300

·         All outpatient medical care facilities: $300

The Program is strictly voluntary. Residents and business owners who do not subscribe will continue to receive the same high quality EMS care from the MFD that subscribers receive. However, residents, businesses, and non-residents who do not subscribe will be billed for emergency medical responses at a fee of $350 per call. This fee is less than the cost of the service based on the cost of responding personnel, vehicle, supplies and support related to a response.  Under no circumstances will emergency medical treatment be denied to anyone, regardless of their ability to pay, enrollment in the voluntary Subscription Program, or legal status.

Residents meeting low-income guidelines may receive a 50% reduction in the annual subscription, or $24 per year. All subscribers in Medicare and Medicaid (to include MediCal) may also receive a 50% reduction in the annual subscription. There are no reductions for the cost for the $350 EMS Response Fee for non-subscribers.

If Murrieta Fire Department arrives on scene and determines that no emergency medical care is necessary, the $350 response fee is waived. The response fee is only billed when emergency medical service is given. Calls determined to be “Public Assist” in nature will continue to be responded to. These calls tend to be for the elderly and handicapped that need immediate help, but may not be medical in nature. The Murrieta Fire Department takes great pride in helping these residents and businesses, and will continue to provide this service at no cost.

Payment is not due at the time care is rendered. At no time will Murrieta Fire Department personnel question whether a patient can afford services. Payment will be sent to the address on the Pre-Hospital Care Report. If a person is not a subscriber, they will be sent an EMS Response Fee bill for $350. If a person is a subscriber, the Murrieta Fire Department will have that information on file, and only a copy of an invoice will be provided for records. If a medical emergency happens at a business, the individual receiving medical care is responsible for payment. However, a business that subscribes to the Program will have all employees covered.

Each January, Murrieta residents and business owners that have not enrolled will receive an enrollment form by mail. You will have several payment options available, check, credit card, or by e-check (ACHD).  Subscription becomes effective upon receipt of the application and confirmation of payment. Renewal reminder postcards will be mailed to subscribers each January.  Thank you for your cooperation and assistance in making the MFD EMS Subscription Program a success. 

If you have questions or concerns:

1.  Review our Frequently Asked Questions: (Link to FAQ’s). For citizens that are 65+ being under Medicare, we provide a reduced annual fee of $24.00. The calendar year subscription covers January through December each year. No discounts are provided for late enrollment, late renewals, or relocation of residence.

2.  Email for specific questions: HelpDesk@FireRecoveryUSA.com. Or contact Diana Lozano with the Murrieta Fire Department at 951-461-6164

3.  If you want to apply for the EMS Subscription Program "Income Hardship Application", please click on the link below:

Income Hardship and Medicare, Medicaid, Medi-Cal Reduction Fee Application
(size:83.4 KB)

4.  If you can’t find the answer in the FAQs or by email, HelpDesk@FireRecoveryUSA.com then please call (888) 650-5320. Or call Diana Lozano at Murrieta Fire Department 951-461-6164.

To Register:

Click to here to register: www.thesubscriptionhub.com/murrieta

* An Account Number is required to register and will arrive by mail in January.

Please Click Below for our EMS Subscription Program Frequently Asked Questions:

EMS Subscription Program FAQ's
(size:111 KB)

EMS Subscription Program FAQs Part 2
(size:90.5 KB)